Complaints Policy

Complaints Policy

Customer satisfaction is our prime objective and is deeply ingrained in all our services. We take every possible effort to make our customers happy with our services from the first time. However, if you’re not satisfied or completely happy about anything, we’d love to hear about it. We will take best measures to put it right when it comes to our customers. Helping us know where we went wrong will enable us to improve our services and raise our quality standards as well.

How & Where to Complain

If you’re unhappy about something tell us your complaint, we shall take every possible action to make it right and make it matter to you. You can complaint us in following ways:

1. By calling us at 020 8610 9655 during our office hours.
2. By emailing us at sayhello@telkitchens.co.uk . Don’t forget to share your name, postcode and other contact details which will help us to locate you.
3. Visiting our Showroom at Unit 4A 158 Dukes Road London W3 0SL
4. Or, writing to us at Unit 9, Hayes Business Studios, Coldharbour Lane, Hayes, London UB3 3BB.

How long it will take?

We aim to resolve your problem as soon as possible but in case of a complex one, it might take a longer time than usual.